Effective Date: 24.06.2025
At Lumina AI, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with us through other channels.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, company name, job title, etc.
Usage Data: IP address, browser type, pages visited, time spent, and other analytics via cookies and similar technologies.
Communications: Any information shared with us via contact forms, SMS, email, or customer support.
Platform Interaction Data: When using our lead generation and automation platform, we may collect CRM-related interaction data and lead insights.
2. How We Use Your Information
We use your data to:
Provide and maintain our services
Respond to your inquiries and provide support
Send relevant updates, notifications, reminders, and promotions (via SMS or email, if you opt in)
Improve our website and customer experience
Analyze trends and usage for product development and business growth
3. SMS and Mobile Data Policy
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. While no system can guarantee 100% security, we strive to safeguard your information with industry best practices.
5. Your Choices and Rights
You have the right to:
Access, update, or delete your personal data
Opt out of marketing communications at any time
Request a copy of the data we hold about you
Withdraw consent where applicable
To exercise these rights, contact us at [email protected].
6. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience, understand usage patterns, and deliver tailored content. You can adjust your browser settings to disable cookies at any time.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We’ll notify you of any significant changes by posting the new version on our website with a revised “Effective Date.”
8. Contact Us
For any privacy-related questions, please contact us at:
📧 [email protected]
🌐 https://bylumina.ai